Client Experience Banker - Birmingham South Market

PNC

Birmingham (AL)

On-site

USD 32,000 - 42,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC is seeking a Client Experience Associate for the Birmingham South Market. Based in Birmingham, AL, the role supports multiple branches within the market, delivering a personalized customer experience and guiding clients toward suitable financial options.

You will handle a variety of customer interactions, educate customers on digital tools, identify banking opportunities, and collaborate with branch staff to strengthen loyalty and growth of client relationships in a dynamic retail banking

Qualifications

Excellent customer service and communication skills.
Ability to explain banking products and digital tools to customers.
Ability to identify opportunities to meet customer needs and refer to branch staff.

Responsibilities

Delivers a unique customer experience to improve financial wellbeing and loyalty.
Educates customers on bank options and digital tools to manage transactions.
Identifies banking opportunities during customer interactions and makes appropriate referrals to branch staff.
Performs lobby engagement to connect with customers and promote PNC products.
Supports sales conversations through a defined process to grow loyalty and share of wallet.