Personal Banker: Client Experience & Loyalty

PNC; Riverchase (AL); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/prescription coverage

401(k) with PNC match

Dental and vision

Paid holidays

Life insurance

Descrizione del lavoro

PNC is seeking a Personal Banker to join our Retail Banking team in Birmingham, AL, supporting multiple branches in the Birmingham South Market. This in-office role focuses on delivering a unique customer experience, educating clients on financial options, and driving loyalty with effective lobby engagement and referrals to branch staff.

In this role, you will assist customers with everyday banking needs, leverage technology for transactions, and uphold policy standards while contributing to

Competenze

• Roles at this level typically do not require a university / college degree, high school diploma or GED.
• Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience may be considered.

Mansioni

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.
• Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

Conoscenze

Banking

Customer Service

Branch Banking

Identifying Opportunities

Leveraging Technology

Problem Solving

Understanding Customer Needs

Accountability

Formazione

No Degree

Descrizione del lavoro

PNC is seeking a Personal Banker to join our Retail Banking team in Birmingham, AL, supporting multiple branches in the Birmingham South Market. This in-office role focuses on delivering a unique customer experience, educating clients on financial options, and driving loyalty with effective lobby engagement and referrals to branch staff.

In this role, you will assist customers with everyday banking needs, leverage technology for transactions, and uphold policy standards while contributing to