Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Athens (AL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Dental & Vision

Life insurance

Disability protection

401(k) with match

Pension & stock plans

Dependent care reimbursement

Educational assistance

Wellness program

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Athens, Alabama, supporting multiple branches.

The role focuses on delivering a superior customer experience, educating customers on options, and identifying opportunities to refer to branch staff for tailored solutions. Responsibilities include engaging customers in the lobby, leveraging technology for transactions, and driving loyalty through proactive sales and excellent service.

Qualifications

• Roles at this level typically do not require a university / college degree.
• Typically less than 1 year of related experience or equivalent.
• No required certifications or licenses stated.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes customer interactions and educates on alternatives for financial interactions.
• Identifies banking opportunities and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and drive awareness.
• Supports sales conversations and helps grow client loyalty through a differentiated experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Athens, Alabama, supporting multiple branches.

The role focuses on delivering a superior customer experience, educating customers on options, and identifying opportunities to refer to branch staff for tailored solutions. Responsibilities include engaging customers in the lobby, leveraging technology for transactions, and driving loyalty through proactive sales and excellent service.