Client Experience Advocate – Banking & Loyalty

PNC; Mobile (AL); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical coverage with HSA features

Dental and vision options

Life insurance

Disability protection

401(k) with company match

Job summary

PNC is seeking a Client Experience Associate in Mobile, Alabama. The role focuses on delivering a superior customer experience, educating customers on banking options, and identifying opportunities to expand wallet share.

You will engage in lobby activities and guide customers toward appropriate PNC solutions. As part of Retail Banking, you will uphold policies, maintain branch operations, and collaborate with staff to ensure accurate, proactive service that strengthens customer loyalty and

Qualifications

• Demonstrates customer-focused service and banking knowledge.
• Ability to identify opportunities and educate customers on options.
• Familiarity with teller operations and branch procedures.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes customer interactions and educates on available banking options.
• Performs lobby engagement to connect customers with PNC products.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Mobile, Alabama. The role focuses on delivering a superior customer experience, educating customers on banking options, and identifying opportunities to expand wallet share.

You will engage in lobby activities and guide customers toward appropriate PNC solutions. As part of Retail Banking, you will uphold policies, maintain branch operations, and collaborate with staff to ensure accurate, proactive service that strengthens customer loyalty and