Client Experience Specialist

PNC; Mobile (AL); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

PNC's Mobile, Alabama-based Client Experience Associate role focuses on delivering a differentiated customer experience that improves financial wellbeing and loyalty. The position involves guiding customers through banking options and using technology to help manage transactions, while engaging in lobby activities to showcase PNC products.

The role supports proactive sales conversations, referral to branch staff when appropriate, and daily operations to maintain efficient service and customer

Formación

• No university degree required; related experience may be considered.
• Strong customer service orientation and communication skills.
• Ability to identify banking opportunities and refer to branch staff.

Responsabilidades

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on banking options and leverages technology to facilitate transactions.
• Conducts lobby engagement to position PNC products and services.
• Supports proactive sales conversations and drives client loyalty through a defined process.

Conocimientos

Customer Service

Banking

Proactive Sales

Digital Awareness

Client Loyalty

Descripción del empleo

PNC's Mobile, Alabama-based Client Experience Associate role focuses on delivering a differentiated customer experience that improves financial wellbeing and loyalty. The position involves guiding customers through banking options and using technology to help manage transactions, while engaging in lobby activities to showcase PNC products.

The role supports proactive sales conversations, referral to branch staff when appropriate, and daily operations to maintain efficient service and customer