Banking Client Experience Specialist

PNC; Athens (AL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

PNC in Athens, Alabama is seeking a Client Experience Associate to support multiple branches. The role focuses on delivering an outstanding customer experience, educating customers on banking options, and increasing loyalty through referrals and effective lobby engagement.

You will help customers manage transactions, leverage technology, and participate in a branch-wide sales process while adhering to policies and delivering accurate service.

Qualifications

• No university degree required; related experience may be considered.
• Customer-focused mindset with a willingness to educate customers on banking options.
• Ability to engage customers in lobby sessions and referrals to branch staff.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and refer banking opportunities.
• Engage customers through lobby activities and technology-enabled solutions.
• Apply product and procedural knowledge to resolve problems and ensure accurate operations.
• Support proactive sales conversations through the defined sales process.

Skills

Customer focus

Banking

Branch banking

Client loyalty

Customer experience

Customer service

Identifying opportunities

Leveraging technology

Proactive sales

Accuracy and attention to detail

Digital awareness

Effective communications

Fraud detection and prevention

Managing multiple priorities

Understanding customer needs

Job description

PNC in Athens, Alabama is seeking a Client Experience Associate to support multiple branches. The role focuses on delivering an outstanding customer experience, educating customers on banking options, and increasing loyalty through referrals and effective lobby engagement.

You will help customers manage transactions, leverage technology, and participate in a branch-wide sales process while adhering to policies and delivering accurate service.