Personal Banker: Client Experience Champion

PNC Financial Services Group; Birmingham (AL); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

401(k) with match

Paid time off

Educational assistance

Descrizione del lavoro

PNC Financial Services Group in Birmingham, AL is seeking a Personal Banker to deliver tailored customer experiences, educate clients on banking options, and identify opportunities to grow the bank's share of wallet. You will support lobby engagement, refer to branches, and help customers manage transactions using digital tools.

This role emphasizes customer loyalty and service excellence in an in-office setting.

Competenze

• No university degree required; related experience or certifications may be considered.
• Roles typically require < 1 year of related experience.
• Education, job-specific certification and experience may substitute for formal degree.

Mansioni

• Delivers a customer experience aimed at improving financial wellbeing and loyalty while expanding share of wallet.
• Educates customers on alternatives and identifies banking opportunities during interactions.
• Performs lobby engagement and refers to branch staff as appropriate.
• Uses product and procedural knowledge to solve customer problems.
• Ensures teller and branch operations are completed efficiently and accurately.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.
• Fosters customer loyalty and differentiates service to grow share of wallet.

Conoscenze

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formazione

No Degree

Descrizione del lavoro

PNC Financial Services Group in Birmingham, AL is seeking a Personal Banker to deliver tailored customer experiences, educate clients on banking options, and identify opportunities to grow the bank's share of wallet. You will support lobby engagement, refer to branches, and help customers manage transactions using digital tools.

This role emphasizes customer loyalty and service excellence in an in-office setting.