Client Experience Banker

JP Morgan Chase; San Francisco (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker to deliver warm, attentive service and champion the bank’s digital solutions. You will greet clients, open and service accounts, and help customers achieve their financial goals with a solutions-driven approach.

You will build trusted relationships, collaborate with branch teams, and ensure compliance with policies while delivering a seamless client experience. This role emphasizes hospitality, product knowledge, and proactive problem solving.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Strong communication skills enabling clear, courteous interactions.
• Ability to learn products, services, and procedures quickly.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing and maintenance, including opening new accounts while following policies and regulatory requirements.
• Educate clients on day-to-day banking and digital self-service options.
• Build meaningful relationships by listening, asking questions, and offering product knowledge.
• Perform branch operations and cash handling according to bank procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking an Associate Banker to deliver warm, attentive service and champion the bank’s digital solutions. You will greet clients, open and service accounts, and help customers achieve their financial goals with a solutions-driven approach.

You will build trusted relationships, collaborate with branch teams, and ensure compliance with policies while delivering a seamless client experience. This role emphasizes hospitality, product knowledge, and proactive problem solving.