Client Experience Banker

JPMorganChase; Bloomington (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorganChase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, open accounts, and provide service while promoting the Chase Mobile App and digital banking tools for day-to-day transactions.

You will build trusted client relationships, collaborate with the branch team, and handle branch operations with care and compliance. This role emphasizes hospitality, empathy, and a client-first mindset.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients with clear, polite communication.
• Ability to resolve client issues with attention to detail.
• Ability to work as part of a team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and provide account servicing in compliance with policy.
• Educate clients on day-to-day banking using Chase Mobile App and digital tools.
• Build relationships with clients and partner with branch team members.
• Perform branch operations, including cash handling and vault/ATM duties.

Skills

Client service

Relationship building

Effective communication

Problem solving

Team collaboration

Product knowledge

Cash handling

Education

High school diploma or GED

Job description

JPMorganChase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, open accounts, and provide service while promoting the Chase Mobile App and digital banking tools for day-to-day transactions.

You will build trusted client relationships, collaborate with the branch team, and handle branch operations with care and compliance. This role emphasizes hospitality, empathy, and a client-first mindset.