Client Experience Banker

Bank of America; New London (CT); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Industry-leading benefits

Job summary

Bank of America is hiring for a client associate in New London, CT, to engage clients in the lobby and assist with transactions via self-service channels such as mobile banking, online banking, or ATM. The role emphasizes building relationships, educating clients on simple banking tasks, and connecting customers to appropriate financial solutions.

The position requires strong communication, problem-solving, and the ability to work weekends or extended hours as needed.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to do what is right for clients and the bank, adhering to laws and regulations.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or business-relevant Associate’s Degree (e.g., business management, business administration or finance)

Job description

Bank of America is hiring for a client associate in New London, CT, to engage clients in the lobby and assist with transactions via self-service channels such as mobile banking, online banking, or ATM. The role emphasizes building relationships, educating clients on simple banking tasks, and connecting customers to appropriate financial solutions.

The position requires strong communication, problem-solving, and the ability to work weekends or extended hours as needed.