Client Experience & Relationship Banker

Bank of America; Ohio; On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is hiring for a Client Associate role in the United States. The position focuses on engaging clients in the lobby, educating them on transactions via self-service tools, and processing cash transactions with accuracy.

The role emphasizes building relationships to meet clients' financial needs and goals, while collaborating with experts across banking services. The role requires strong communication, problem-solving, and adaptability, with a schedule that may include weekends and

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Ability to build and nurture client relationships.
• Comfortable educating clients on banking transactions and self-service tools.

Responsibilities

• Engages clients in lobby to educate and assist with transactions.
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet clients' financial needs and goals.
• Grows knowledge by collaborating with experts in banking services.
• Manages center flow, appointments, and outbound calls; drives client experience.

Skills

Customer focus

Relationship building

Communication

Problem solving

Time management

Adaptability

Education

High School Diploma / GED

Bachelor's or related Associate degree (desired)

Job description

Bank of America is hiring for a Client Associate role in the United States. The position focuses on engaging clients in the lobby, educating them on transactions via self-service tools, and processing cash transactions with accuracy.

The role emphasizes building relationships to meet clients' financial needs and goals, while collaborating with experts across banking services. The role requires strong communication, problem-solving, and adaptability, with a schedule that may include weekends and