Client Experience Banker

Bank of America; Vineland (NJ); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Employee resources

Job summary

Bank of America in New Jersey is seeking a client-focused associate to engage with customers in the lobby, educate on self-service tools, and process cash transactions accurately. You will build strong relationships to understand financial needs and connect clients to suitable solutions.

The role requires strong communication, adaptability, and the ability to work with banking specialists in lending and investments to grow the branch’s client base. Weekend and extended hours may be required.

Qualifications

• Demonstrated enthusiasm, motivation, and results focus in client interactions.
• Ability to build relationships and collaborate to serve client needs.
• Strong client-facing communication and problem solving.
• Comfort with identifying solutions for new and existing clients.
• Confident in educating clients on basic banking transactions via self-service tools.
• Adherence to laws and bank processes while delivering results.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service banking.
• Process cash transactions accurately and efficiently for clients.
• Build relationships to meet financial needs and connect clients to solutions.
• Manage center traffic, appointments, and outbound calls.
• Drive the client experience and support cash handling responsibilities.
• Collaborate with experts in small business, lending, and investments.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Branding

Client Management

Client Solutions

Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America in New Jersey is seeking a client-focused associate to engage with customers in the lobby, educate on self-service tools, and process cash transactions accurately. You will build strong relationships to understand financial needs and connect clients to suitable solutions.

The role requires strong communication, adaptability, and the ability to work with banking specialists in lending and investments to grow the branch’s client base. Weekend and extended hours may be required.