Client Experience Banker

NBMBAA; Maryland; On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is hiring a customer-focused associate to engage lobby clients and educate them on self-service resources like mobile, online banking, and ATMs. You will process cash transactions accurately and seek to understand clients’ financial goals to connect them with suitable solutions.

The role requires strong interpersonal skills, adaptability, and a proven drive to deliver an excellent client experience, including willingness to work weekends and extended hours as needed.

Qualifications

• High school level education required.
• Bachelor’s degree or equivalent preferred in business-related field.
• Experience in financial services is a plus.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to act in clients' and the bank's best interest.
• Grows knowledge by collaborating with experts in small business, lending, and investments.
• Manages branch traffic, appointments, and outbound calls.
• Enhances the client experience and ensures accurate cash handling.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is hiring a customer-focused associate to engage lobby clients and educate them on self-service resources like mobile, online banking, and ATMs. You will process cash transactions accurately and seek to understand clients’ financial goals to connect them with suitable solutions.

The role requires strong interpersonal skills, adaptability, and a proven drive to deliver an excellent client experience, including willingness to work weekends and extended hours as needed.