Client Experience & Relationship Banker

NBMBAA; Hartford (CT); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in Hartford, CT is seeking a customer service associate to engage clients in the lobby and educate them on self-service options like mobile, online banking, and ATM transactions. You will process cash, handle client inquiries, and connect customers to financial solutions that meet their goals.

Ideal candidates are energetic, resilient, and able to build trusted relationships, with experience in cash handling and sales. Flexible weekend hours and standard benefits are provided.

Qualifications

• Required Qualifications: enthusiastic self-starter with strong work ethic and results focus; builds relationships to meet client needs; confident in educating clients on self-service banking.
• Desired Qualifications: experience in financial services and knowledge of products; one year sales experience in salary+ incentives; six months cash handling; bachelor’s or business-relevant degree.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Hartford, CT is seeking a customer service associate to engage clients in the lobby and educate them on self-service options like mobile, online banking, and ATM transactions. You will process cash, handle client inquiries, and connect customers to financial solutions that meet their goals.

Ideal candidates are energetic, resilient, and able to build trusted relationships, with experience in cash handling and sales. Flexible weekend hours and standard benefits are provided.