Relationship Banker - Willimantic/Norwich Area

Bank of America; Norwich (CT); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in Norwich, CT is hiring a customer service associate to engage clients in the lobby and educate them about self-service options like mobile, online banking, or ATM.

You will process cash transactions, build relationships, and connect clients to financial solutions while adhering to laws and bank guidelines. The role requires weekend and extended hours availability and strong communication skills.

Qualifications

• High School Diploma or equivalent required.
• Experience in financial services a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Norwich, CT is hiring a customer service associate to engage clients in the lobby and educate them about self-service options like mobile, online banking, or ATM.

You will process cash transactions, build relationships, and connect clients to financial solutions while adhering to laws and bank guidelines. The role requires weekend and extended hours availability and strong communication skills.