Client Experience Banker

Bank of America Corporation; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

Bank of America Corporation is seeking a front-line client associate to engage with clients in the lobby, educate on self-service banking, and assist with transactions. You will process cash, discuss financial goals, and connect clients to suitable solutions while upholding regulatory standards.

The role requires strong communication, problem solving, and the ability to work weekends or extended hours as needed.

Qualifications

• Enthusiastic self-starter with a strong work ethic focused on results.
• Collaborates effectively to build relationships and deliver client value.
• Able to educate clients on self-service banking tools (ATM/online/mobile).
• Shows critical thinking and problem-solving to meet client needs.
• Willing to work weekends or extended hours as required and follow bank guidelines.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions through self-service resources.
• Process cash transactions accurately and efficiently.
• Develop in-depth knowledge of client financial goals and connect them to solutions.
• Build client relationships and grow the bank’s network with specialists.
• Manage center traffic, appointments, and outbound calls to enhance the client experience.
• Adhere to all laws, regulations, and internal guidelines while delivering service.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Client Management

Client Experience

Relationship Building

Banking Knowledge

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation is seeking a front-line client associate to engage with clients in the lobby, educate on self-service banking, and assist with transactions. You will process cash, discuss financial goals, and connect clients to suitable solutions while upholding regulatory standards.

The role requires strong communication, problem solving, and the ability to work weekends or extended hours as needed.