Client Experience Banker

NBMBAA; New York (NY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is hiring for a Client Service Associate in Brooklyn, NY. This role focuses on engaging clients in the lobby, educating them about self-service banking, and processing transactions accurately.

You will build relationships, follow compliance guidelines, and work with experts across lending and investments to meet client needs. The position demands weekend hours and some travel to nearby financial centers, with a base hourly pay and comprehensive benefits.

Qualifications

• Enthusiastic, self-starter with a strong work ethic and results focus.
• Willing to work weekends and/or extended hours and travel to nearby centers.
• Able to educate clients on self-service banking (ATM, online, mobile).
• Capable of learning and adapting to new information and tech platforms.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank
• Grows business knowledge by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer focus

Oral communications

Problem solving

Relationship building

Education

High School diploma or GED

Job description

Bank of America is hiring for a Client Service Associate in Brooklyn, NY. This role focuses on engaging clients in the lobby, educating them about self-service banking, and processing transactions accurately.

You will build relationships, follow compliance guidelines, and work with experts across lending and investments to meet client needs. The position demands weekend hours and some travel to nearby financial centers, with a base hourly pay and comprehensive benefits.