Client Experience Banker

JPMorganChase; Long Beach (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

JPMorganChase in Long Beach, CA is seeking an Associate Banker to deliver exceptional client experiences and promote Chase solutions. You will greet clients, open and maintain accounts, and guide customers in using digital tools like Chase Mobile and Chase.com, while collaborating with the branch team.

The role emphasizes strong service orientation, relationship building, and ability to learn products quickly, supporting the branch’s success and customer satisfaction.

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Exceed client expectations by servicing accounts and opening new ones, following policies and regulations.
• Educate clients on day-to-day banking and self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and coordinating with branch team to meet financial goals.
• Perform branch operations and assist with cash devices while following bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Product knowledge

High school diploma

Education

High School Diploma or GED

Job description

JPMorganChase in Long Beach, CA is seeking an Associate Banker to deliver exceptional client experiences and promote Chase solutions. You will greet clients, open and maintain accounts, and guide customers in using digital tools like Chase Mobile and Chase.com, while collaborating with the branch team.

The role emphasizes strong service orientation, relationship building, and ability to learn products quickly, supporting the branch’s success and customer satisfaction.