Client Experience Banker

JPMorgan Chase & Co.; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Banker in the United States to welcome clients, understand their financial needs, and guide them to appropriate banking solutions.

You will embody the brand with hospitality and use digital tools to enhance the client experience. In this role you will greet clients, assist with account servicing and openings, and promote Chase Mobile App and online banking while ensuring compliance with policies and regulations.

Qualifications

• Customer service experience or comparable experience.
• Ability to quickly learn products, services, and procedures.
• High school diploma or GED equivalent.

Responsibilities

• Greet clients and deliver attentive, friendly service in the branch.
• Assist with account servicing and opening new accounts while following policies.
• Educate clients on digital banking options and self-service tools.
• Build trusted client relationships through listening and empathy.
• Support branch operations and cash handling in line with procedures.

Skills

Client service

Relationship building

Communication

Teamwork

Problem solving

Technology literacy

Education

High school diploma or GED

Tools

Chase Mobile App

Banking systems

Job description

JPMorgan Chase & Co. is seeking an Associate Banker in the United States to welcome clients, understand their financial needs, and guide them to appropriate banking solutions.

You will embody the brand with hospitality and use digital tools to enhance the client experience. In this role you will greet clients, assist with account servicing and openings, and promote Chase Mobile App and online banking while ensuring compliance with policies and regulations.