Client Experience Banker

JPMorgan Chase; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker to welcome clients, provide account servicing, and open new accounts while ensuring compliance with policies and regulatory requirements. You will educate clients on mobile and online banking tools and help them achieve their financial goals.

The role emphasizes building trusted relationships, delivering personable service, and collaborating with branch teammates to exceed client expectations and drive branch success.

Qualifications

• Ability to put clients first and exceed their expectations — delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships — demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients — communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail — providing a consistent client experience.
• Ability to elevate the client experience — working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.

Skills

Client service

Relationship building

Effective communication

Problem solving

Team collaboration

Technology literacy

Sales awareness

Cash handling

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking an Associate Banker to welcome clients, provide account servicing, and open new accounts while ensuring compliance with policies and regulatory requirements. You will educate clients on mobile and online banking tools and help them achieve their financial goals.

The role emphasizes building trusted relationships, delivering personable service, and collaborating with branch teammates to exceed client expectations and drive branch success.