Client Experience Banker

Aumni; Glendale, Glen Dale (WV, WV); On-site; USD 40,000 - 60,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, open and service accounts, and guide customers through digital tools like Chase Mobile App and Chase.com.

The role emphasizes building trusted relationships, understanding customer needs, and collaborating with the team to achieve branch goals. You will operate branch procedures, assist with cash handling, and ensure compliance with policies while providing friendly,

Qualifications

• Provide attentive and friendly service to clients, creating a welcoming environment.
• Build trusted relationships through genuine care and proactive assistance.
• Engage clients by communicating clearly, understanding needs, and guiding solutions.
• Resolve client issues promptly with accuracy and courtesy.
• Collaborate with branch team to deliver seamless service and meet goals.
• Learn products, services, and procedures quickly to assist clients effectively.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Open new accounts and service existing ones while complying with policies and regulations.
• Educate clients on day-to-day banking and digital self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge.
• Handle branch operations and cash devices while following bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge learning

Attention to detail

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, open and service accounts, and guide customers through digital tools like Chase Mobile App and Chase.com.

The role emphasizes building trusted relationships, understanding customer needs, and collaborating with the team to achieve branch goals. You will operate branch procedures, assist with cash handling, and ensure compliance with policies while providing friendly,