Relationship Banker

JPMorganChase; Warren (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch environment. You will greet clients, open accounts, assist with everyday banking, and guide customers through digital tools like Chase Mobile and Chase.com while maintaining compliance with bank policies.

You will build trusted relationships through active listening, empathy, and collaboration with the branch team to help clients achieve their financial goals and maximize satisfaction.

Qualifications

• Ability to put clients first and deliver attentive, friendly service.
• Skilled at building trusted relationships with clients.
• Strong communication and problem-solving abilities.
• Team oriented and able to collaborate with branch colleagues.
• Quickly learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Teamwork

Learning

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch environment. You will greet clients, open accounts, assist with everyday banking, and guide customers through digital tools like Chase Mobile and Chase.com while maintaining compliance with bank policies.

You will build trusted relationships through active listening, empathy, and collaboration with the branch team to help clients achieve their financial goals and maximize satisfaction.