Client Experience Banker

JPMorganChase; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Chase is hiring an Associate Banker in Chicago to deliver exceptional client experiences, open accounts, and guide customers with digital banking tools. You will greet clients, provide attentive service, and build trusted relationships while working with the branch team to meet financial goals.

The role emphasizes customer service excellence, knowledge of products, and adherence to policies, with opportunities to leverage Chase Mobile App and online platforms.

Qualifications

• Ability to put clients first and deliver attentive service.
• Ability to build trusted relationships with clients.
• Ability to communicate clearly and politely.
• Ability to learn products, services, and procedures quickly.
• Cash handling and financial transactions experience.

Responsibilities

• Create a welcoming environment by greeting clients and guiding them through the lobby.
• Open new accounts and service existing ones while following policies and regulations.
• Educate clients on day-to-day banking and digital self-service options.
• Listen actively and partner with team members to meet clients' financial goals.
• Perform branch operations, including cash handling and vault/ATM duties as needed.

Skills

Client service

Relationship building

Communication skills

Tech aptitude

Cash handling

Education

High school diploma or GED

Job description

Chase is hiring an Associate Banker in Chicago to deliver exceptional client experiences, open accounts, and guide customers with digital banking tools. You will greet clients, provide attentive service, and build trusted relationships while working with the branch team to meet financial goals.

The role emphasizes customer service excellence, knowledge of products, and adherence to policies, with opportunities to leverage Chase Mobile App and online platforms.