Client Experience Banker

Next Frontier Capital; Basking Ridge (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences in a welcoming branch environment. You will drive relationship-building, educate clients on banking products, and support day-to-day transactions with a focus on hospitality and accuracy.

The role emphasizes teamwork, adherence to regulatory requirements, and the use of digital tools to enhance service delivery across Chase’s consumer banking ecosystem.

Qualifications

• Demonstrate client-first mindset and deliver attentive, friendly service.
• Build trusted relationships and show genuine care in interactions.
• Communicate clearly and politely to understand and help clients.
• Resolve client issues quickly with attention to detail.
• Collaborate with branch team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing and onboarding of new accounts while following policies.
• Educate clients on day-to-day banking and self-service options like mobile apps and ATMs.
• Build meaningful relationships by listening, asking questions and sharing product knowledge.
• Handle branch operations and cash devices while adhering to policies.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences in a welcoming branch environment. You will drive relationship-building, educate clients on banking products, and support day-to-day transactions with a focus on hospitality and accuracy.

The role emphasizes teamwork, adherence to regulatory requirements, and the use of digital tools to enhance service delivery across Chase’s consumer banking ecosystem.