Client-First Banking Advisor

JPMorgan Chase; Lake Zurich (IL); On-site; USD 30,000 - 37,000; Full time

Job summary

Chase is hiring an Associate Banker in Illinois to deliver exceptional client experiences in a welcoming branch environment. You will greet clients, open accounts, explain digital options like Chase Mobile and online banking, and help clients reach their financial goals.

You will build relationships, work with teammates to ensure smooth service, and assist with day-to-day branch operations in a cash-handling environment.

Qualifications

• Client service experience or comparable experience.
• Excellent communication skills, both verbal and written.
• Cash handling experience and attention to detail.
• Ability to work as part of a team to deliver seamless service with care.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day‑to‑day banking transactions including the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Communication

Cash handling

Teamwork

Education

High school diploma or GED

Job description

Chase is hiring an Associate Banker in Illinois to deliver exceptional client experiences in a welcoming branch environment. You will greet clients, open accounts, explain digital options like Chase Mobile and online banking, and help clients reach their financial goals.

You will build relationships, work with teammates to ensure smooth service, and assist with day-to-day branch operations in a cash-handling environment.