Client Experience Banker

Bank of America; Boynton Beach (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Bank of America Corporation in Boynton Beach, FL seeks a client-focused associate to engage customers in the lobby, educate on self-service tools, and accurately process cash transactions. You’ll build relationships, follow compliance guidelines, and connect clients with solutions to support their financial goals.

The role emphasizes adaptability, strong communication, and proactive service. Weekend or extended hours may be required at nearby centers to meet client needs.

Qualifications

• Strong work ethic with a results focus and client-first mindset.
• Effective communication and relationship-building skills.
• Ability to adapt to new information and technology platforms.
• Willingness to work weekends or extended hours at nearby centers.

Responsibilities

• Engages lobby clients and educates on self-service options (ATM, online and mobile).
• Processes cash transactions accurately and efficiently.
• Builds client relationships and connects to solutions meeting financial goals.
• Manages center traffic, appointments and outbound calls, supporting the client experience.
• Complies with laws, guidelines and risk culture in daily activities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-adjacent Associate’s Degree

Job description

Bank of America Corporation in Boynton Beach, FL seeks a client-focused associate to engage customers in the lobby, educate on self-service tools, and accurately process cash transactions. You’ll build relationships, follow compliance guidelines, and connect clients with solutions to support their financial goals.

The role emphasizes adaptability, strong communication, and proactive service. Weekend or extended hours may be required at nearby centers to meet client needs.