Client Solutions Advisor

94-1687665 Bank of America, National Association; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America Corporation in Fort Lauderdale is seeking a customer-focused lobby associate to engage clients, educate them on self-service banking, and accurately process cash transactions. You will build relationships, manage center flow, and drive the client experience while following compliant processes.

The role requires teamwork, adaptability, and availability for weekends/extended hours; in-office culture with a strong benefits package and opportunities for career development are

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships.
• Passion and drive to improve clients' financial lives.
• Confident in identifying solutions for clients' needs.
• Effective communicator; comfortable engaging all clients.
• Able to learn new information and technology platforms.
• Educates clients on self-service banking (ATM/online/mobile).
• Strong critical thinking and problem-solving skills.
• Follows processes and complies with laws/regulations.
• Manages time and capacity efficiently.
• Able to work weekends/extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to do what is right for clients and the bank, adhering to laws.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Branding

Client Management

Relationship Building

Business Development

Referral Management

Education

High School Diploma or GED

Job description

Bank of America Corporation in Fort Lauderdale is seeking a customer-focused lobby associate to engage clients, educate them on self-service banking, and accurately process cash transactions. You will build relationships, manage center flow, and drive the client experience while following compliant processes.

The role requires teamwork, adaptability, and availability for weekends/extended hours; in-office culture with a strong benefits package and opportunities for career development are