Client Experience Relationship Banker

Bank of America Corporation; Florida; On-site; USD 32,000 - 48,000; Full time

Job summary

Bank of America in Florida is seeking a customer-focused associate to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately. You will build relationships, identify financial needs, and connect clients to suitable solutions.

The role requires strong service orientation, effective communication, and the ability to work with teams across lending, investments, and small business experts. In-office position with standard 40-hour weeks.

Qualifications

• Enthusiastic, motivated self-starter
• Builds relationships and collaborates to help clients
• Communicates effectively with diverse clients
• Educates clients on self-service banking options
• Learns new platforms and processes quickly
• Manages time and meets client and bank expectations

Responsibilities

• Engages clients in lobby to educate and assist with transactions
• Process cash transactions accurately for clients
• Develops deep conversations to understand priorities and connect to solutions
• Grow knowledge by collaborating with small business, lending, and investments experts
• Manage center traffic, appointments, and outbound calls
• Drive the client experience and client satisfaction
• Handle cash responsibilities and compliance with laws and policies

Skills

Self-starter

Collaboration

Effective communication

Client education

Time management

Problem solving

Education

High School Diploma

Bachelor's or related associate degree

Job description

Bank of America in Florida is seeking a customer-focused associate to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately. You will build relationships, identify financial needs, and connect clients to suitable solutions.

The role requires strong service orientation, effective communication, and the ability to work with teams across lending, investments, and small business experts. In-office position with standard 40-hour weeks.