Client-Focused Relationship Banker

Bank of America; Germantown (MD); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America Corporation is seeking a client-focused associate to engage with clients in the lobby, educate on self-service banking, and process cash transactions. You will build relationships, understand client needs, and connect to financial solutions while complying with laws and bank policies.

Weekend/extended hours may be required. The role emphasizes delivering a high-quality client experience, cross-selling appropriately, and maintaining accurate cash handling and queue management at

Qualifications

• Strong work ethic with focus on client needs.
• Ability to educate clients on self-service banking.
• Effective communication and relationship building.
• Willingness to work weekends and extended hours.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Customer focus

Relationship building

Problem solving

Sales skills

Time management

Adaptability

Cash handling

Self-service banking education

Education

High School Diploma or GED

Job description

Bank of America Corporation is seeking a client-focused associate to engage with clients in the lobby, educate on self-service banking, and process cash transactions. You will build relationships, understand client needs, and connect to financial solutions while complying with laws and bank policies.

Weekend/extended hours may be required. The role emphasizes delivering a high-quality client experience, cross-selling appropriately, and maintaining accurate cash handling and queue management at