Client Experience Banker

Bank of America Corporation; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America Corporation in the United States is seeking a customer‑focused associate to engage clients in the lobby, educate them on self-service resources, and process transactions accurately.

The role emphasizes building client relationships, driving the client experience, and managing cash and appointments while following all regulatory guidelines. Weekend or extended hours may be required.

Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
• Bilingual in English and Spanish.
• Willing to work weekends and/or extended hours as required.
• Experience in financial services or sales is beneficial when applying.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Branding

Client Management

Client Solutions

Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America Corporation in the United States is seeking a customer‑focused associate to engage clients in the lobby, educate them on self-service resources, and process transactions accurately.

The role emphasizes building client relationships, driving the client experience, and managing cash and appointments while following all regulatory guidelines. Weekend or extended hours may be required.