Client-Centric Relationship Banker

Bank of America Corporation; Orange Park (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Bank of America in Florida seeks a Client Service Associate to engage clients in the lobby, educate them on self‑service options such as mobile banking, online banking, and ATMs, and accurately process cash transactions.

This role emphasizes building relationships, delivering a positive client experience, meeting daily cash handling and service expectations, and supporting teammates across branches. Weekend and extended hours may be required within a reasonable distance.

Qualifications

• Enthusiastic, self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships
• Delivers an experience that improves clients’ financial lives
• Identifies solutions for client needs
• Communicates confidently with all clients
• Learns and adapts to new information and technology
• Educates clients on self-service banking (ATM, online, mobile)
• Applies critical thinking to meet client needs
• Follows established processes and regulations
• Manages time and capacity efficiently
• Willing to work weekends/extended hours as needed

Responsibilities

• Engages clients in lobby to educate and assist with transactions
• Processes cash transactions accurately and efficiently
• Builds relationships to meet clients’ financial needs
• Grows knowledge by collaborating with specialists in small business, lending and investments
• Manages center traffic, appointments, and outbound calls
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer focus

Oral communications

Problem solving

Relationship building

Time management

Client experience

Education

High School Diploma / GED

Business-related Associate’s Degree

Bachelor’s Degree

Job description

Bank of America in Florida seeks a Client Service Associate to engage clients in the lobby, educate them on self‑service options such as mobile banking, online banking, and ATMs, and accurately process cash transactions.

This role emphasizes building relationships, delivering a positive client experience, meeting daily cash handling and service expectations, and supporting teammates across branches. Weekend and extended hours may be required within a reasonable distance.