Client Experience Banker — Your Financial Solutions Partner

Bank of America Corporation; Acton (MA); Presencial; USD 34 000 - 37 000; Tempo integral

Resumo da oferta

Bank of America Corporation is seeking a client-focused associate to engage customers in the lobby, educate on self-service channels, and efficiently process cash transactions. You will build relationships, identify financial needs, and connect clients with suitable solutions while upholding bank policies and compliance.

This role emphasizes customer service excellence, adaptability to new banking platforms, and the ability to work weekends or extended hours as needed to support branch

Qualificações

• Requires strong customer service mindset and client-focused approach.
• Experience engaging clients in person and via phone to explain financial services.
• Ability to learn and adapt to new banking technologies and platforms.
• Able to manage time, handle cash and assist with transactions.
• Willingness to work weekends or extended hours as needed.
• Knowledge of financial products and services is a plus.

Responsabilidades

• Engage clients in the lobby to educate and assist with self-service transactions.
• Process cash transactions accurately and efficiently.
• Engage clients in conversations to understand financial priorities and connect them to solutions.
• Build relationships to meet client financial needs.
• Follow established processes and comply with laws and bank guidelines.
• Drive the client experience and manage cash responsibilities.

Conhecimentos

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Client Management

Client Solutions

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Formação académica

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree

Descrição da oferta de emprego

Bank of America Corporation is seeking a client-focused associate to engage customers in the lobby, educate on self-service channels, and efficiently process cash transactions. You will build relationships, identify financial needs, and connect clients with suitable solutions while upholding bank policies and compliance.

This role emphasizes customer service excellence, adaptability to new banking platforms, and the ability to work weekends or extended hours as needed to support branch