Client Experience Associate with Tax Training

Jackson Hewitt - 2790; Kentucky; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Training & development

Company parties

Employee discounts

Corporate discount program

Advancement opportunities

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt - 2790 in Kentucky is seeking a Client Service Associate to be the friendly face for clients, delivering exceptional service and valuable support in a welcoming, customer-focused environment.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times, with training and opportunities for growth along the way.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and troubleshooting ability.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide exceptional service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Excellent communication skills

Strong interpersonal skills

Customer service experience

Job description

Jackson Hewitt - 2790 in Kentucky is seeking a Client Service Associate to be the friendly face for clients, delivering exceptional service and valuable support in a welcoming, customer-focused environment.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times, with training and opportunities for growth along the way.