Client Experience Specialist (Tax Prep Training Included)

jackson-hewitt-careers; Dayton (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within 1

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt in Dayton, OH is seeking a Client Service Associate to greet clients, confirm appointments, and provide essential support. You will actively engage with clients, distribute marketing materials, and help keep wait times smooth.

No specific degree required, and prior customer service or retail experience is helpful. Strong communication and basic computer skills are valued as you learn tax-related services and advance within the organization.

Qualifications

• Strong interpersonal and communication skills required.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot common issues.
• Prior customer service or sales experience is helpful, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and greet visitors in the office.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Act as a friendly face for clients, ensuring a positive experience.
• Support office operations and client needs as part of the team.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service

Willingness to learn

Basic computer skills

Job description

Jackson Hewitt in Dayton, OH is seeking a Client Service Associate to greet clients, confirm appointments, and provide essential support. You will actively engage with clients, distribute marketing materials, and help keep wait times smooth.

No specific degree required, and prior customer service or retail experience is helpful. Strong communication and basic computer skills are valued as you learn tax-related services and advance within the organization.