Client Experience Associate — Training & Growth Opportunities

Jackson Hewitt - 2790; Fairborn (OH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within 0

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt - 2790 is seeking a Client Service Associate in Fairborn, OH. This role focuses on delivering exceptional client experiences in a welcoming, customer-service oriented office environment.

You will engage with clients, confirm appointments, and distribute marketing materials while supporting the office team. All backgrounds are welcome as there is emphasis on growth and learning in a tax-focused setting.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients to ensure a positive experience.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to visitors.
• Maintain client engagement during wait times.
• Provide essential office support for clients and tax pros.

Skills

Excellent communication

Interpersonal skills

Customer service experience

Retail experience

Basic computer proficiency

Troubleshooting

Willingness to learn

Sales experience (preferred)

Tools

None

Job description

Jackson Hewitt - 2790 is seeking a Client Service Associate in Fairborn, OH. This role focuses on delivering exceptional client experiences in a welcoming, customer-service oriented office environment.

You will engage with clients, confirm appointments, and distribute marketing materials while supporting the office team. All backgrounds are welcome as there is emphasis on growth and learning in a tax-focused setting.