Client Experience Specialist — Growth & Tax Training

Jackson Hewitt; Woodruff (SC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within (

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt in the United States is seeking a Client Service Associate to greet clients, manage appointments, and guide them through their tax preparation journey. You will support office staff, distribute marketing materials, and help maintain a welcoming environment.

The role welcomes candidates from diverse backgrounds, offering training, growth opportunities, and a chance to contribute to an exceptional client experience in a busy retail tax office.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.

Responsibilities

• Engage with clients and be the friendly face for visitors.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and keep them engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Troubleshooting

Customer service experience

Job description

Jackson Hewitt in the United States is seeking a Client Service Associate to greet clients, manage appointments, and guide them through their tax preparation journey. You will support office staff, distribute marketing materials, and help maintain a welcoming environment.

The role welcomes candidates from diverse backgrounds, offering training, growth opportunities, and a chance to contribute to an exceptional client experience in a busy retail tax office.