Seasonal Client Experience Specialist — In-Person

H&R Block, Inc.; Bethesda (MD); On-site; USD 25,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Bethesda, MD is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, scheduling, and supporting daily operations with a team of tax professionals.

Qualifications include experience in fast-paced, client-centric environments, strong communication, multitasking, and proficiency with Microsoft Office and scheduling systems. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with teamwork.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Microsoft Office

Microsoft Teams

Scheduling systems

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Bethesda, MD is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, scheduling, and supporting daily operations with a team of tax professionals.

Qualifications include experience in fast-paced, client-centric environments, strong communication, multitasking, and proficiency with Microsoft Office and scheduling systems. Evening and weekend availability during tax season is required.