Client Experience Associate | Elevate Banking Interactions

Fairygodboss; Colorado Springs (CO); On-site; USD 37,000 - 62,000; Full time

Job summary

PNC in Colorado Springs is seeking a Client Experience Associate to deliver an exceptional customer experience and educate customers on banking options. In this in-office role, you will identify opportunities, refer to branch staff, and engage customers through lobby activities to promote PNC products while maintaining strong adherence to policies and procedures.

The position emphasizes customer loyalty, cross-sell opportunities, and a collaborative culture designed to balance work and personal

Qualifications

• No degree required; related experience or certifications may be considered.
• Experience in branch banking or customer service is preferred.
• Ability to educate customers and identify banking opportunities.

Responsibilities

• Delivers a unique customer experience and educates customers on alternatives.
• Identifies opportunities and makes referrals to branch staff.
• Engages customers in the lobby to promote PNC products and services.
• Applies product knowledge to solve customer problems.
• Supports sales and service goals through efficient branch operations.
• Maintains accurate transactions and adheres to policies.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Colorado Springs is seeking a Client Experience Associate to deliver an exceptional customer experience and educate customers on banking options. In this in-office role, you will identify opportunities, refer to branch staff, and engage customers through lobby activities to promote PNC products while maintaining strong adherence to policies and procedures.

The position emphasizes customer loyalty, cross-sell opportunities, and a collaborative culture designed to balance work and personal