Client Experience Associate (Bilingual) – Growth & Training

Jackson Hewitt - 1358

Phoenix (AZ)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Company parties

Flexible schedule

Advancement opportunities

Corporate discount program

Tax preparation training

Continuing tax education

Job summary

Jackson Hewitt - 1358 is seeking a Client Service Associate in Phoenix to greet and assist clients, confirm appointments, and support the client journey in a welcoming, service-driven environment. You will engage with clients, distribute marketing materials, and keep clients engaged while they wait.

Bilingual Spanish is preferred to serve a diverse client base. Join a team focused on building strong relationships and providing essential support for exceptional client experiences in a fast-paced

Qualifications

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Customer service or sales experience preferred, but not required.
Willingness to learn and grow in a customer-focused role.

Responsibilities

Actively engage with clients and build rapport at the office.
Confirm appointments with clients and follow up with past and potential clients.
Distribute marketing materials and keep clients engaged during wait times.
Provide essential support to ensure exceptional client experiences.

Skills

Interpersonal communication

Retail experience

Basic computer skills

Customer service

Job description

Bilingual Spanish is preferred to serve a diverse client base. Join a team focused on building strong relationships and providing essential support for exceptional client experiences in a fast-paced

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