Client Experience Associate — Banking & Customer Loyalty

PNC Financial Services Group, Inc.; Alpharetta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Wellness program

Employee assistance program

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate at the Windward Parkway branch in Alpharetta, GA. The in-office retail banking role focuses on delivering an outstanding customer experience, educating clients, and identifying banking opportunities during interactions.

No degree is required and most candidates have <1 year of related experience. PNC emphasizes inclusion, balance, and a supportive culture with strong benefits and career growth within retail banking.

Qualifications

• No degree required and no specific certifications listed.
• Typically less than 1 year of related experience.
• Ability to learn banking products and policies quickly.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on alternatives and identifies banking opportunities.
• Performs lobby engagement and educates on using technology and resources.
• Applies product knowledge to solve customer problems and guides referrals.
• Supports proactive sales conversations with a defined process to grow loyalty.
• Ensures branch operations and transactions are accurate and efficient.

Skills

Customer Service

Communication

Sales Awareness

Banking Knowledge

Problem Solving

Digital Literacy

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate at the Windward Parkway branch in Alpharetta, GA. The in-office retail banking role focuses on delivering an outstanding customer experience, educating clients, and identifying banking opportunities during interactions.

No degree is required and most candidates have <1 year of related experience. PNC emphasizes inclusion, balance, and a supportive culture with strong benefits and career growth within retail banking.