Client Experience Advocate — Banking & Loyalty Growth

PNC Financial Services Group, Inc.; Elk Grove (CA); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Paid holidays

Wellness program

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Elk Grove, CA to deliver a standout customer experience and educate customers on financial options.

The role focuses on building loyalty, identifying opportunities, and guiding customers through banking solutions, while maintaining accurate branch operations and leveraging technology. Ideal candidates demonstrate strong customer service, communication, and problem-solving skills with little or no degree requirement.

Qualifications

• No university/college degree required; high school diploma or GED may be considered
• Roles at this level typically do not require a degree, but related experience may be considered
• Strong communication and customer service skills are essential

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty
• Processes a variety of customer interactions
• Educates customers on available alternatives for their financial needs
• Identifies banking opportunities and refers as appropriate
• Engages with customers to position PNC products and drive loyalty
• Ensures accurate completion of teller and branch daily operations

Skills

Accountability

Banking

Branch Banking

Customer Experience

Customer Service

Identifying Opportunities

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Elk Grove, CA to deliver a standout customer experience and educate customers on financial options.

The role focuses on building loyalty, identifying opportunities, and guiding customers through banking solutions, while maintaining accurate branch operations and leveraging technology. Ideal candidates demonstrate strong customer service, communication, and problem-solving skills with little or no degree requirement.