Client Experience Advisor – Banking & Loyalty Growth

PNC Financial Services Group, Inc.; Wilmette (IL); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Louisville, KY is seeking a Client Experience Associate to deliver a tailored banking experience, educate customers on digital tools, and grow loyalty across branches in the region.

The role emphasizes proactive engagement, accurate handling of transactions, and collaboration with branch staff to identify opportunities and support customers in achieving financial wellbeing. In-office environment with a focus on service excellence.

Qualifications

• No university degree required; related experience or certifications may be considered.
• Experience in customer service or banking preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver a differentiated customer experience to improve financial wellbeing.
• Process a variety of customer interactions and educate on product options.
• Identify banking opportunities and refer to branch staff as appropriate.
• Support lobby engagement and drive loyalty through a defined sales process.

Skills

Accountability

Banking

Customer Service

Problem Solving

Digital Awareness

Effective Communications

Managing Multiple Priorities

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Louisville, KY is seeking a Client Experience Associate to deliver a tailored banking experience, educate customers on digital tools, and grow loyalty across branches in the region.

The role emphasizes proactive engagement, accurate handling of transactions, and collaboration with branch staff to identify opportunities and support customers in achieving financial wellbeing. In-office environment with a focus on service excellence.