Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Maryland; Hybrid; USD 32,000 - 62,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Paid holidays and vacation

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Abingdon, MD to deliver a differentiating customer experience and educate clients on banking options. The role engages customers in lobby activities and leverages technology to solve problems, while referring opportunities to branch staff.

The position emphasizes service quality, adherence to policies, and active participation in sales processes to grow customer loyalty and wallet share.

Qualifications

• Experience in customer-focused banking or retail service is preferred.
• Familiarity with sales processes in a branch environment.
• Ability to educate customers on financial options and technology tools.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Answers customer inquiries and identifies banking opportunities for referrals.
• Engages customers in lobby activities and promotes PNC products.
• Supports sales through a defined process with teller interactions and outreach.

Skills

Customer Experience

Banking

Client Loyalty

Proactive Sales

Leveraging Technology

Effective Communications

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Abingdon, MD to deliver a differentiating customer experience and educate clients on banking options. The role engages customers in lobby activities and leverages technology to solve problems, while referring opportunities to branch staff.

The position emphasizes service quality, adherence to policies, and active participation in sales processes to grow customer loyalty and wallet share.