Client Experience & Adoption Lead

Clinch; New York (NY); On-site; Confidential; Full time

Benefits offered by this job

Unlimited PTO

Medical/Dental/Vision

401K with match

Stipend reimbursements

Flexible schedule

Office culture

Job summary

Clinch is seeking a Client Experience Manager in New York to drive client adoption and success with Clinch’s platform. You will translate client objectives into actionable Clinch solutions, oversee campaigns, and educate clients to maximize platform value.

You will act as a trusted advisor, identifying opportunities and threats, and guiding both our team and clients toward strategic outcomes. This is a client-facing, strategic role with growth potential.

Qualifications

• 2+ years in DCO/Ad-Tech Ad-Ops or Ad-Server roles.
• Proven ability to translate client objectives into Clinch solutions.
• Strong campaign oversight and optimization skills.
• Experience teaching clients how to use platforms effectively.

Responsibilities

• Cultivate a client-experience mindset aligned with client success.
• Translate client objectives into Clinch platform features and workflows.
• Identify opportunities/threats in campaigns and act promptly to optimize outcomes.
• Oversee client campaigns to ensure results meet objectives.
• Educate clients on Clinch features, enabling self-sufficient usage.
• Demonstrate deep Clinch platform knowledge to drive strategy.
• Develop innovative approaches to grow client success and revenue.
• Continuously improve client learning and adoption strategies.
• Build and maintain strong, long-term client partnerships.

Skills

DCO Ad-Tech

Ad-Ops experience

Campaign oversight

Client training

Strategic thinking

Job description

Clinch is seeking a Client Experience Manager in New York to drive client adoption and success with Clinch’s platform. You will translate client objectives into actionable Clinch solutions, oversee campaigns, and educate clients to maximize platform value.

You will act as a trusted advisor, identifying opportunities and threats, and guiding both our team and clients toward strategic outcomes. This is a client-facing, strategic role with growth potential.