Client Experience Manager: Cross-Functional Delivery

twentysix; New York (NY); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

401k matching

Annual bonuses

Medical plan

Parental leave

Job summary

Known is seeking a Client Experience Manager in New York to own end-to-end client engagement, manage cross-functional teams, and deliver value on time and within budget. You will partner with Client Experience Directors to nurture relationships and drive growth across scoped accounts.

Ideal candidates will have 6+ years in agency or professional services, strong communication, and a proven track record of leading client programs with measurable outcomes.

Qualifications

• 6+ years of agency, consulting, brand manager or similar professional services experience.
• Proven ability to lead client relationships and drive growth across accounts.
• Experience coordinating with creative, strategy and media teams.

Responsibilities

• Coordinate and manage meetings with clients and internal teams.
• Develop and maintain detailed project plans and timelines.
• Oversee deliverables ensuring quality and on-time delivery.
• Serve as the key liaison between client and internal departments.

Skills

Agency experience

Account management

Client relationships

Cross-functional collaboration

Communication skills

Mentoring

Job description

Known is seeking a Client Experience Manager in New York to own end-to-end client engagement, manage cross-functional teams, and deliver value on time and within budget. You will partner with Client Experience Directors to nurture relationships and drive growth across scoped accounts.

Ideal candidates will have 6+ years in agency or professional services, strong communication, and a proven track record of leading client programs with measurable outcomes.