Client Experience Manager

Clinch; New York (NY); On-site; Confidential; Full time

Benefits offered by this job

Unlimited PTO

Medical/Dental/Vision

401K with match

Stipend reimbursements

Flexible schedule

Office culture

Job summary

Clinch is seeking a Client Experience Manager in New York to drive client adoption and success with Clinch’s platform. You will translate client objectives into actionable Clinch solutions, oversee campaigns, and educate clients to maximize platform value.

You will act as a trusted advisor, identifying opportunities and threats, and guiding both our team and clients toward strategic outcomes. This is a client-facing, strategic role with growth potential.

Qualifications

• 2+ years in DCO/Ad-Tech Ad-Ops or Ad-Server roles.
• Proven ability to translate client objectives into Clinch solutions.
• Strong campaign oversight and optimization skills.
• Experience teaching clients how to use platforms effectively.

Responsibilities

• Cultivate a client-experience mindset aligned with client success.
• Translate client objectives into Clinch platform features and workflows.
• Identify opportunities/threats in campaigns and act promptly to optimize outcomes.
• Oversee client campaigns to ensure results meet objectives.
• Educate clients on Clinch features, enabling self-sufficient usage.
• Demonstrate deep Clinch platform knowledge to drive strategy.
• Develop innovative approaches to grow client success and revenue.
• Continuously improve client learning and adoption strategies.
• Build and maintain strong, long-term client partnerships.

Skills

DCO Ad-Tech

Ad-Ops experience

Campaign oversight

Client training

Strategic thinking

Job description

Client Experience Manager

• Client Experience
• New York
• Intermediate
• Permanent

Description

We seek a talented and experienced Client Experience Manager to join our team. As a Client Experience Manager, you will play a critical role in ensuring the success of our clients by understanding their business objectives, translating them into Clinch solutions, and guiding our internal Clinch team and clients to achieve success. You will have a client experience mindset and be responsible for campaign oversight, teaching clients how to use the platform effectively, and leveraging your deep understanding of the platform to drive strategic outcomes. Your primary role is to drive your clients' adoption and usage of the Clinch platform. Your ability to identify opportunities and threats, take urgent action, and optimize client learning will be crucial in this role

Responsibilities:

• Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the Clinch team and clients toward achieving success.
• Translate client business objectives into Clinch solutions, aligning the platform's capabilities with client needs.
• Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks.
• Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives.
• Educate and train clients on how to effectively use the Clinch platform, empowering them to leverage its features and capabilities.
• Demonstrate a deep understanding of the Clinch platform and its functionalities, using this knowledge to optimize client strategies and outcomes.
• Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth.
• Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives.
• Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships.

Requirements

• Strong client experience mindset, with the ability to understand and guide clients toward achieving success.
• 2 or more year of DCO, Ad-Tech Ad-Ops or Ad-Server experience.
• Proven experience in translating client business objectives into actionable solutions.
• Ability to identify opportunities and threats and take prompt action with a sense of urgency.
• Campaign oversight experience, ensuring that client campaigns lead to success.
• Proficient in teaching clients how to use platforms effectively, delivering training and support as needed.
• Deep understanding of the Clinch platform and its functionalities.
• Strategic mindset, with the ability to develop innovative approaches and solutions.
• Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices.

If you are a motivated and experienced professional who is passionate about client success, has a strong client experience mindset, and possesses the ability to guide clients to success by translating business objectives into actionable solutions, we encourage you to apply for the position of Client Experience Manager.

Benefits

• Compensation commensurate with experience
• Unlimited PTO
• Medical, Dental, & Vision plans
• 401K with matching
• Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
• Flexible work schedule
• Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), great office culture + much more!
• Clinch has been certified as a “Greatest Place to Work” for 2021-2025!
• Various perks and discounts

Salary Range

$50,000 - $125,000