Client Experience & Growth Strategist (NYC Onsite)

Archlabs.com; New York (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Strong team support

High impact work

Lunch provided

Job summary

Archlabs.com is seeking a Client Experience Strategist in New York City to nurture and expand client relationships. You will handle post-onboarding account management, ensuring clients receive high-level service and support. This role requires proficiency in client relationship management and exceptional communication skills.

As a crucial team member, you will help shape our approach to Client Success while working collaboratively in our dynamic environment.

Qualifications

• 3+ years of experience managing client relationships.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Conduct regular check-in meetings with clients to assess their needs and satisfaction.
• Maintain comprehensive client records and notes in our CRM system.
• Monitor client accounts for data quality issues.

Skills

Client relationship management

Communication

Problem-solving

Education

Bachelor's degree in business, finance, or related field

Job description

Archlabs.com is seeking a Client Experience Strategist in New York City to nurture and expand client relationships. You will handle post-onboarding account management, ensuring clients receive high-level service and support. This role requires proficiency in client relationship management and exceptional communication skills.

As a crucial team member, you will help shape our approach to Client Success while working collaboratively in our dynamic environment.