Client Success Lead for Growth, Retention & Expansion

ZenAgain Inc.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A dynamic tech company in New York City is seeking a Client Success Manager to manage client relationships throughout their lifecycle. The ideal candidate will have strong organizational skills, a proactive attitude, and at least 1 year of experience in SaaS or digital marketing. Responsibilities include onboarding clients, ensuring retention, and collaborating with sales. This is an exciting opportunity to play a pivotal role in driving client success.

Qualifications

• 1+ years experience related to SaaS, technology, and/or digital marketing.
• Proactive, energetic attitude in a fast-paced environment.
• Ability to manage multiple clients and strategies.

Responsibilities

• Build and maintain strong relationships with clients.
• Own the post-sales relationship including onboarding and retention.
• Serve as the main point of contact between clients and the team.
• Analyze data through reports and trends.

Skills

Written communication skills

Verbal communication skills

Client-facing skills

Organizational skills

Presentation skills

Education

BA/BS degree

Job description

A dynamic tech company in New York City is seeking a Client Success Manager to manage client relationships throughout their lifecycle. The ideal candidate will have strong organizational skills, a proactive attitude, and at least 1 year of experience in SaaS or digital marketing. Responsibilities include onboarding clients, ensuring retention, and collaborating with sales. This is an exciting opportunity to play a pivotal role in driving client success.