Client Outcomes Lead - Adoption, Platform & Growth

NextGen Federal Systems; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

NextGen Healthcare seeks a Manager, Client Outcomes to lead a team focused on client adoption, platform performance, and operational value across accounts. You will drive adoption, stability, and risk mitigation while partnering with Product, Engineering, Support, Services, and Sales to align capabilities with client needs.

The role requires leadership of a high-performing team, escalation management, and executive-level client discussions to sustain stakeholder trust and deliver measurable

Qualifications

• Bachelor's degree in business, technology, or related field, or equivalent.
• 6–8 years of experience in healthcare SaaS, enterprise technology, advisory, implementation, or related environments.
• 2+ years of people leadership experience in a team leadership or supervisory role.

Responsibilities

• Lead, coach, and develop Client Outcomes team members to support strong performance and consistent delivery.
• Oversee execution of client outcomes strategies across assigned accounts, including adoption, workflow performance, platform stability, and risk mitigation.
• Monitor client health, adoption trends, workflow performance, system reliability, and other key portfolio indicators.
• Support implementation and upgrade governance to ensure readiness, compliance with standards, and post-deployment stabilization.
• Review incidents, identify root causes, and drive corrective and preventive actions to improve long-term platform stability.
• Identify workflow, technical, and operational risks and coordinate mitigation plans.
• Manage escalations related to adoption challenges, system performance, and platform instability while maintaining stakeholder trust.
• Coach team members on client communication, executive engagement, and cross-functional alignment.
• Translate client needs and operational findings into actionable plans with technical and business stakeholders.
• Report on portfolio performance, including adoption trends, system health, and risk patterns.

Skills

Team leadership

Executive communication

Cross-functional collaboration

Analytical thinking

Problem solving

Education

Bachelor’s degree in business/technology

Job description

NextGen Healthcare seeks a Manager, Client Outcomes to lead a team focused on client adoption, platform performance, and operational value across accounts. You will drive adoption, stability, and risk mitigation while partnering with Product, Engineering, Support, Services, and Sales to align capabilities with client needs.

The role requires leadership of a high-performing team, escalation management, and executive-level client discussions to sustain stakeholder trust and deliver measurable