Client Experience & Accounts Liaison

Crypton Fabric; Shelby (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Crypton Fabric is seeking a Customer Experience Specialist in Cliffside, NC to serve as the primary contact for assigned accounts, ensuring their needs are met with world-class service. You will collaborate with production, logistics, planning and sales to manage the full order process from start to finish.

You will maintain strong relationships, provide prompt order support, and document interactions in the ERP system.

Qualifications

• 3-4 years of client experience required.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the dedicated liaison between the company and key accounts by developing and maintaining strong long-lasting relationships.
• Provide prompt and effective support and communication related to product orders, delivery schedules, and service inquiries.
• Coordinate with internal departments to ensure client orders are processed accurately and delivered on time.
• Address client concerns or complaints promptly and efficiently, working with relevant teams to ensure successful resolution and continuous satisfaction.
• Maintain accurate records of client interactions and transactions within the company’s Microsoft Dynamic ERP system.
• Stay informed about industry trends and innovations to better service client needs.
• Work closely with sales and marketing teams to ensure the company delivers high-quality service and meets all client requirements.
• Learn Crypton’s part numbers and products to assist customers with inquiries and new opportunities.
• Contribute strategies to retain and support existing clients based on their feedback and needs.

Skills

Client experience

Communication skills

Job description

Crypton Fabric is seeking a Customer Experience Specialist in Cliffside, NC to serve as the primary contact for assigned accounts, ensuring their needs are met with world-class service. You will collaborate with production, logistics, planning and sales to manage the full order process from start to finish.

You will maintain strong relationships, provide prompt order support, and document interactions in the ERP system.